The Squawk Point

Organisational Mechanics

Welcome to the Squawk Point

The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

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The Perfect Storm

12 April, 2010 by James Lawther Leave a Comment

Imagine you run a hospital. One of your responsibilities is staffing, making sure there are enough nurses and doctors. Then the country is hit by a flu epidemic, you are inundated by sick people, demand soars through the roof.  It gets worse, your staff get sick as well, they take time off. Not only do […]

Filed Under: Blog, Operations Analysis Tagged With: bullwhip effect, capacity, constraints, poor service, risk assessment, supply and demand, video

Save Yourself Rich

8 March, 2010 by James Lawther Leave a Comment

All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1.  There are numerous opinions about […]

Filed Under: Blog, Process Improvement Tagged With: capacity planning, clarity, complexity, cost saving, purpose, rework, supply and demand

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