The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Facebook: It is so Rewarding

25 July, 2013 by James Lawther 7 Comments

Bored at Work

We work in large organisations that ban access to social media. We have long-winded IT policies that forbid our employees from tweeting, liking, stumbling or commenting. After all we are paying these people to work, not to surf the internet catching up with their friends. But is our logic sound?  Should we isolate our employees […]

Filed Under: Blog, Employee Engagement Tagged With: communication, Facebook, information technology, innovation, social media, Twitter

RIP Internal Phone Book

2 July, 2011 by James Lawther 1 Comment

I used to work in R and D for Unilever, a very large FMCG manufacturer.  Whenever we had a problem, couldn’t make something, didn’t know what to do next, my boss would say to me: “We should know what Unilever knows.  Who do you know?” At which point I used groan and pick up the […]

Filed Under: Blog, Process Improvement Tagged With: social media

My Favourite Pub

6 January, 2010 by James Lawther Leave a Comment

I went to a fascinating talk the other day about social media.  The presenter claimed that you could find a review about pretty much anything on-line. I thought I would give it a go, I Googled the name of my favourite pub and the 3rd item was a review site called beerintheevening.com.  Not only does […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, social media

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in