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The Princess and the Library Book

14 November, 2013 by James Lawther 7 Comments

Children's Library

My youngest daughter is five She is enthusiastic in the way that only a five-year-old can be. She is also hopeless in the way that only a five-year-old can be. The other day I took her to the library, she loves books, particularly if they have lots of pictures of fairy princesses with long blonde […]

Filed Under: Blog, Process Improvement Tagged With: clarity, local government, purpose, service design

Form Follows Function

16 October, 2013 by James Lawther 2 Comments

This is not new news Fire engines look the way they do so they can put out fires The London Underground looks the way it does so it can transport people Crocodiles look the way they do… (maybe now I am labouring the point) If you know your function then your form will follow. So far […]

Filed Under: Blog, Process Improvement Tagged With: form follows function, purpose, service design, video

Are You Too Clever for Your Own Good?

5 October, 2013 by James Lawther 10 Comments

Locked or Not

I travel a lot with work. It is not glamorous.  I’d love tell you that when I said I was in K.L. I meant Kuala Lumpur, but unfortunately it is far more likely to be Kings Lynn (for those of you who are not from the UK, Kings Lynn is sometimes, albeit unkindly, referred to […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, automation, complexity, East Midlands Trains, human nature, less is more, service design, simplicity

The French are More Generous than the British

18 September, 2013 by James Lawther 5 Comments

Tick Box

Here is a fascinating chart for you…  fascinating if you have a thing for charts. What the data shows is the consent rate for organ donation in different European countries. It appears that the French are very generous. If they are unfortunate enough to die an untimely death almost 100% of them have given their […]

Filed Under: Blog, Process Improvement Tagged With: default option, error proofing, service design

The Beauty of Low Tech

10 August, 2013 by Bernie Smith

low tech solution

This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, constraints, error proofing, information technology, service design, simplicity

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