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Boring but Deadly: Roles and Responsibilities

18 August, 2012 by James Lawther 3 Comments

Florida Everglades

I am a good boss I run a fair-sized team.  I like to think I am a good boss, reasonable, fair, open-minded.  Perhaps I am kidding myself. There is however one thing I do that drives my team nuts, makes them apoplectic, I have an infuriating habit of asking two people to do the same […]

Filed Under: Blog, Wild Cards Tagged With: accident prevention, accountability, aviation, roles and responsibilities, teamwork

How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

Pit Stop

29 March, 2010 by James Lawther Leave a Comment

The video shows a Formula One pit stop.  It fascinated me for a number of reasons. 1.  It is very clear what needs to be achieved. 2.  Everybody is sure what their role is and well trained. 3.  The people who are there are the people who need to be there.  Nobody else is milling […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, purpose, roles and responsibilities, silo management, tampering, video

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