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Don’t Trust Your Customers

5 December, 2009 by James Lawther Leave a Comment

A supermarket in Poole refused to sell a woman a bottle of wine because her son was with her. Checkout staff at the Co-op, told the furious mother that she might be buying it for her 12 year old son.  Better still, when challenged a spokeswoman for Co-op said: “The Co-op group stands by this […]

Filed Under: Blog, Process Improvement Tagged With: poor service, purpose, risk assessment, trust

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