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The Hare and the Tortoise

22 November, 2011 by James Lawther 5 Comments

Continuous Improvement the tortoise and the hare

I read my children a story last night.  It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, focus, purpose, strategy

I’d Rather Gnaw my own Leg Off

10 October, 2011 by James Lawther 6 Comments

Effective Meetings

I have just sat through the most boring, least effective meeting of my life.  If I could have gnawed my own leg off to escape it I would have gladly done so. Unfortunately that wasn’t an option, it was interminable: It wasn’t clear what we were there for: was it to update us? Was it so we made […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: communication, effective meetings, purpose

Clean Cold Running Water

30 July, 2011 by James Lawther Leave a Comment

Employee needs and running water

Depending on who you listen to we want a number of things.  Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, motivation, purpose, teamwork, training, trust

Are you Really Committed to your Customers?

16 June, 2011 by James Lawther 1 Comment

Commitment

I spent rather too long at Glasgow airport this week.  Apparently this was due to “operational difficulties” with, Ifyouwillflycheap Jet. I read my book, then the free magazines, then paced around the departure lounge for a couple of hours and then resorted to reading the posters on the walls. The Royal Bank of Scotland were […]

Filed Under: Blog, Employee Engagement Tagged With: communication, customer focus, marketing, poor service, purpose, service design, trust

Arnie Says “Do It”

18 May, 2011 by James Lawther 1 Comment

I don’t like Arnold Schwarzenegger much, he is at best smug, and at worst, well it’s probably best if I don’t go there.  There is a lot that can be learnt from him though. At the age of 15 he started weight training When he was 23 he won the Mr Olympia body building title […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, continuous improvement, motivation, purpose, video, W. Edwards Deming

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