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How a Morning Croissant can Improve Your Career

7 May, 2014 by James Lawther 6 Comments

Boulanger

The lucky baker I love holidaying in France.  One of my guilty pleasures is the boulangerie or baker’s shop.  It is not that I am a pig — though I have been known to knock back more than my fair share of croissants — the thing that I love is the shop itself, the window display, […]

Filed Under: Blog, Employee Engagement Tagged With: competence, good service, pride in the job, purpose, self belief

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

The Basics

12 January, 2014 by James Lawther 5 Comments

Distraction

If you run a corner store: You must open from 7 ’till 11 You should stock milk, bread, toothpaste… And you know to you will work Sundays If you run a fast food restaurant: The food must be filling The food should be tasty (enough) And you know to keep the toilets clean If you […]

Filed Under: Blog, Wild Cards Tagged With: focus, purpose, service improvement

For the Lack of a Nail

23 November, 2013 by James Lawther 3 Comments

Efficiency and effectiveness

Old Clichés For the lack of a nail, the horseshoe was lost For the lack of a horseshoe, the horse was lost For the lack of a horse the rider was lost For the lack of a rider the battle was lost With the loss of the battle the war was lost On losing the […]

Filed Under: Blog, Wild Cards Tagged With: efficiency versus effectiveness, purpose

The Princess and the Library Book

14 November, 2013 by James Lawther 7 Comments

Children's Library

My youngest daughter is five She is enthusiastic in the way that only a five-year-old can be. She is also hopeless in the way that only a five-year-old can be. The other day I took her to the library, she loves books, particularly if they have lots of pictures of fairy princesses with long blonde […]

Filed Under: Blog, Process Improvement Tagged With: clarity, local government, purpose, service design

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