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23 February, 2010 by James Lawther Leave a Comment

waiting

I love the Daily Mail; it always has such inflammatory articles.  Today I found one that I agree with whole heartedly. Apparently the London NHS has engaged some management consultants to tell them how to save money.  One of the solutions they have come up with is to cut appointment times between GPs and their […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, medicine, purpose, targets

I Hate Problem Solvers

11 February, 2010 by James Lawther Leave a Comment

Three true stories: 1.  A senior IT executive for a bank has an office in Manchester but works regularly in the London head office.  Whenever he visits London he spends 15 minutes cooling his heels in reception because he can’t get security clearance to enter the building (despite the fact he has his own desk […]

Filed Under: Blog, Process Improvement Tagged With: purpose, root cause analysis, tampering

Would You Work For Toyota?

10 February, 2010 by James Lawther Leave a Comment

Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models.  The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment.  Are employees […]

Filed Under: Blog, Employee Engagement Tagged With: purpose, reinforcing behaviour, Toyota, video

Retail Therapy

9 February, 2010 by James Lawther Leave a Comment

I tried using Ocado for my internet shopping this week.  I was expecting it to be remarkably like all the other home delivery services, but it wasn’t.  They did a number of things that impressed me: 1.  The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer focus, purpose, video

Engage Your Staff

15 January, 2010 by James Lawther Leave a Comment

Keeping your employees engaged is a huge challenge. In fact some regard it as the biggest management challenge of all.  There is lots of debate and theories abound: “pay more”, “flexible working”, “listen to your employees”, “engagement circles”.  The list goes on. My favourite theory is that of Patrick Lencioni who has written a super […]

Filed Under: Blog, Employee Engagement Tagged With: anonymity, irrelevance, monitoring, purpose

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