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Organisational Mechanics

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Discipline

12 April, 2010 by James Lawther Leave a Comment

I was given a book to read, “The Discipline of Market Leaders“. I am sure you have heard about it.  The authors state that there are three key strategies you can take in any market: 1.  Operational Excellence “deliver a combination of quality, price, and ease of purchase that no one else in their market […]

Filed Under: Blog, Process Improvement Tagged With: clarity, customer intimacy, marketing, operational excellence, product leadership, purpose

Pit Stop

29 March, 2010 by James Lawther Leave a Comment

The video shows a Formula One pit stop.  It fascinated me for a number of reasons. 1.  It is very clear what needs to be achieved. 2.  Everybody is sure what their role is and well trained. 3.  The people who are there are the people who need to be there.  Nobody else is milling […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, purpose, roles and responsibilities, silo management, tampering, video

Live With It

22 March, 2010 by James Lawther Leave a Comment

I have a friend who regularly catches a taxi from London to Heathrow and back, twice a week, without fail. He booked a cab with his normal firm, but on-line for the first time, the other night.  The web site didn’t work.  After processing his booking instead of getting a confirmation he got a broken […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, poor service, purpose, revenue generation, video

Save Yourself Rich

8 March, 2010 by James Lawther Leave a Comment

All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1.  There are numerous opinions about […]

Filed Under: Blog, Process Improvement Tagged With: capacity planning, clarity, complexity, cost saving, purpose, rework, supply and demand

Expensive Lawyers

5 March, 2010 by James Lawther Leave a Comment

I have found a reproduction of the London Underground map that replaces the station names with anagrams.  Bank becomes Knab and Westminster becomes Written Mess.  All very funny. Unfortunately it upset Transport for London (they aren’t making any money from it) who set their lawyers on the case.  The internet is now littered with the […]

Filed Under: Blog, Operations Analysis Tagged With: legal system, purpose

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