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The Pandora’s Box of Service Improvement, Dare You Open it?

2 May, 2011 by James Lawther Leave a Comment

At the heart of Lean Thinking is a beautifully simple idea, it is that you should only do things that a customer is prepared to pay for.  Anything else you do is “waste”. I prefer the word “stupid”.  It is harsher and blunter than waste but gets the point over.  (I didn’t graduate form a […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: innovation, lean thinking, purpose, service improvement, teamwork, work out

Are you Awake? Or Sleeping?

27 April, 2011 by James Lawther Leave a Comment

Concious Concerns

I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep.  Have you been there? The truth of the matter is that each time I woke and looked at the clock […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, measurement, purpose, service design, what don't you see

What can 19th Century Cholera Teach us about 6 Sigma?

26 April, 2011 by James Lawther 2 Comments

Service Improvement with Six Sigma

In 1854 there was an outbreak of Cholera in Central London.  Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, innovation, measurement, purpose, service improvement, six sigma, visual management

How to Outclass an Old Bloke

19 April, 2011 by James Lawther Leave a Comment

I went for a run along the banks of the Thames this morning, right through central London.   Fabulous views, enough to get the most hardened coach potato out of his chair. I was going fine until an old bloke overtook me, he wasn’t going much faster, but he was much older.  My ego cut in, […]

Filed Under: Blog, Employee Engagement Tagged With: constraints, motivation, purpose

Better Sex in 8 Seconds

1 April, 2011 by James Lawther 1 Comment

no sex nere

Information is accumulating at an alarming rate In 2008 the number of web pages exceeded 1 trillion, at a second a page it would take 32,000 years to read them all. This is a problem. With so much information how do you get people to pay attention to your information. How do you stop them […]

Filed Under: Blog, Process Improvement Tagged With: clarity, communication, decisions, measurement, purpose

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