Diversity It is a little known fact that people in the U.K. tend to keep their ketchup in the cupboard. People in the States tend to keep it in the fridge. I know what you are thinking – “not me” (it is a generalisation) and more importantly “so what?” Problem solving The “so what” comes […]
The Problem with Cause and Effect
We think in straight lines Cause and effect. If I do this, then that will happen. If I make this change then I will get that outcome. Unfortunately the world isn’t like that. An initiative might work for a while, but then it will stop or backfire. Unintended consequences and side effects bedevil us. Performance will plateau or […]
Marshmallows and the Cure for Everything
Test and learn Now I’m married with daughters I don’t go out that often. Nightclubs and cinemas are a thing of the past (unless it is to watch Frozen… 4 times and counting). An evening in front of the TV is a treat. I sat down last night to watch a re-run of House. It […]
5 Creative Ways to Brainstorm Solutions
This is a Guest Post It is hard finding good solutions to your process issues How do you get those creative juices flowing and think outside of the box? In this article we talk through some creative ways to find answers to your process problems! 1. Play the “why” game! Those of you who have young children will have […]
A Bad Attitude
It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers). Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too… Well it is rubbish. How do you respond? There are two ways: When it goes belly up there are two […]