The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

To Be or To Do

25 September, 2018 by James Lawther Leave a Comment

A talented man John Richard Boyd was a fighter pilot in the U.S. Airforce.  He served in World War Two, the Korean War and the Vietnam War. He was a more than capable pilot.  He attended the most prestigious fighter pilot school in the U.S.  He graduated top of his class and was asked to […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, credibility, human nature, integrity, John Boyd, management style, pride in the job

Empowerment

22 July, 2017 by James Lawther 7 Comments

saxophone

A problem with motivation My youngest daughter (8) is learning to play the saxophone. I’m very jealous, I’d love to be able to play the saxophone. It sounds like so much more fun than management meetings and PowerPoint. Yet no matter what I do, she doesn’t practice. And because she doesn’t practice she will never […]

Filed Under: Blog, Employee Engagement Tagged With: command and control, management style, motivation, pride in the job, video

A Management Fable

21 February, 2015 by James Lawther 5 Comments

Frank and the Spanner In the Midlands there is a factory.  They make bits, which fit into other bits, which eventually find their way into washing machines and lawn mowers. It is a grimy old factory that bumps along the bottom of the industrial supply chain, just about making enough money to keep its doors […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, listening, pride in the job

Free Gym Membership Anyone?

11 November, 2014 by James Lawther 5 Comments

gym membership

Morale is low… It is a big problem, staff turnover is high, skills and expertise are walking out of the door at an alarming rate and my business is heading for a melt-down. Two solutions have been put forward: Solution 1. 1. Review the benefits package, make it more competitive. Do some job matching and pay over […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, incentives, pride in the job, tools to do the job

How a Morning Croissant can Improve Your Career

7 May, 2014 by James Lawther 6 Comments

Boulanger

The lucky baker I love holidaying in France.  One of my guilty pleasures is the boulangerie or baker’s shop.  It is not that I am a pig — though I have been known to knock back more than my fair share of croissants — the thing that I love is the shop itself, the window display, […]

Filed Under: Blog, Employee Engagement Tagged With: competence, good service, pride in the job, purpose, self belief

  • 1
  • 2
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in