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Management Beliefs

29 March, 2015 by James Lawther 7 Comments

Performance Management

The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, performance management, SlideShare, systems thinking, targets

What Gets Measured Gets Done

13 March, 2015 by James Lawther 8 Comments

what gets measured gets done

You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: customer focus, efficiency versus effectiveness, incentives, key performance indicators, measurement, objective setting, performance management

Strengths and Weaknesses

12 February, 2015 by James Lawther 9 Comments

Harry was not a well man He was in a terrible state of health.  Cancer had eaten away at his digestive tract, it was so bad that surgeons had removed three-quarters of his stomach. He was constantly in and out of hospital, surviving on a diet of caffeine, nicotine and blood transfusions. A friend’s daughter […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, continuous improvement, human nature, learning, management style, performance management, reinforcing behaviour, World War 2

Do You Know a Good Doctor?

27 November, 2014 by James Lawther 11 Comments

surgeon

Does publishing performance data make people perform better? The National Health Service in the UK has developed a cunning ruse to improve patient care. They have started to publish data about consultant’s mortality rates.  Before you go and see a specialist you can go online and see if he is competent or not.  If you don’t like what […]

Filed Under: Blog, Operations Analysis Tagged With: blame, employee performance measures, medicine, performance management, W. Edwards Deming

The 5 Sins of Management

26 August, 2014 by James Lawther 2 Comments

Deadly diseases In 1982 W. Edwards Deming wrote about the 5 deadly diseases that inflict most organisations: Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance Mobility of management Running a company on visible figures alone Are we still infected? 30 years on have we found a cure?  Have a look at the slide […]

Filed Under: Blog, Process Improvement Tagged With: data is not information, employee performance measures, key performance indicators, management style, performance management, purpose, SlideShare, W. Edwards Deming

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