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What Everyone Ought to Know About Numbers

18 May, 2013 by James Lawther 5 Comments

The news is full of numbers; startling headlines containing big scary numbers. Two Billion Dementia Patients Sudden Cardiac Deaths Rise by 10% in Young Americans Police Privatisation: ‘£5 Million Could Be Wasted’ Are those numbers really big?  Politicians love to create a stir and news paper owners pay journalists to shock.  Those big numbers they […]

Filed Under: Blog, Operations Analysis Tagged With: measurement, pareto principle, video

Your Memories are Being Frozen

16 March, 2013 by James Lawther 14 Comments

Memory

Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces.  Facebook users upload 300 million new photographs every day.  Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, Facebook, information technology, pareto principle

What can Apple, Google and Amazon Teach You About Simplicity?

18 February, 2012 by James Lawther 9 Comments

There is a very big difference between simple and simplistic Google have a single box on their home screen.  Type something in it and you can access the world. Simple to use, but far from simplistic The iPhone has one button on the bottom and a screen that you navigate by touch.  Simple to use, […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, Apple, complexity, Google, pareto principle, simplicity, video

A Highly Sexist Observation

17 December, 2011 by James Lawther 6 Comments

Pareto Principle

The Pareto Principal If you are female and reading this, I have two questions for you: 1.  How many pairs of shoes do you own? This isn’t a personal fetish, it will be OK… What is your answer?  My wife (who states she doesn’t have as many as most women) lays claim to 17 pairs. […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: pareto principle, statistics

Service, the Devil is in the Detail

3 September, 2010 by James Lawther Leave a Comment

The Pareto principle or 80:20 law tells us to focus on the big things, the key levers that make the most difference.  Don’t sweat the small stuff. But according to Seth Godin, being really slick then it is all about the small stuff, the way the food is presented on the plate or the way […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, customer focus, pareto principle

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