In my last post I argued for E.B.M. (evidence based management) as an approach that will help you: Make the best possible decisions As fast as possible At the lowest possible cost Here are some suggestion on how to promote E.B.M. in your own organisation. 1. Change your own mind Management deals with social problems, not mechanical […]
Did Process Improvement Destroy Starbucks?
The Memo I came across a memo from Howard Schultz, the chief executive of Starbucks the other day. Here are the bits that caught my eye — to read the whole thing click here. From: Howard Schultz Sent: Wednesday, February 14, 2007 Subject: The Commoditization of the Starbucks Experience Over the past ten years, in […]
What Gets Measured Gets Done
You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]
The SMART Goal Myth
I have been on a leadership course. I’ve learnt that if I want to improve my team’s performance I must set them all SMART goals. A goal that is Specific, Measurable, Attainable, Relevant and Time bound — I bet you’ve been on the same course. A good SMART goal is something like: “increase sales rates from 15% to 22% by […]
So You Want to be World-Class?
Lots of organisations claim to excel They are: World class at “this” Have centres of excellence in “that” Apply best practice in “the other” I wouldn’t mind betting that yours claims it is the best in the world at something. Are they really all that good or is it simply corporate conceit? What does it take to become […]