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How to be a Creative Genius

10 October, 2013 by James Lawther 9 Comments

Have you ever sat in a brainstorming session where the facilitator pins up a blank sheet of paper and asks people to shout out their “new” ideas? Everybody freezes as they start to worry: Do they have a new idea? Who has thought of it before? Is it a good idea? What will the boss think? […]

Filed Under: Blog, Operations Analysis Tagged With: brainstorm, innovation, nothing new under the sun

The Problem with NPS (Or do I Look Fat in This?)

3 August, 2013 by James Lawther 14 Comments

fat man

I am 45. They say that when middle-age is upon us our broad minds and narrow waists swap sizes. It is happening to me, (certainly around my waist, and as I no longer enjoy finding strangers in my kitchen first thing in the morning, probably my mind as well). I need to lose some weight […]

Filed Under: Blog, Operations Analysis Tagged With: customer requirements, customer surveys, net promoter score, nothing new under the sun

What can a Cherokee Indian Teach you About Management?

18 December, 2012 by James Lawther 9 Comments

The Cherokee Indians of North America have long believed that success relies on three things: Purpose: clarity over the task you want to complete and the tenacity to stick with it. Ability: the skills and methods to allow you to complete that task. Integrity: a task that lines up with your own beliefs and values, […]

Filed Under: Blog, Employee Engagement Tagged With: capability, Dilbert, integrity, nothing new under the sun, purpose

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