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Rule 17: Look at the Evidence

27 August, 2015 by James Lawther 4 Comments

Evidence Based Management

The workplace screams at you It is alive with data and facts and evidence. Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why.  So if you want to improve performance just look and listen to the work. But […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, data is not information, gemba, key performance indicators, measurement

Evidence Based Management

10 August, 2015 by Oliver Cunningham Leave a Comment

This is a guest post Management is not a profession… It isn’t like medicine, engineering or law; it is a state in which we live. Sometimes it is formal — perhaps a promotion at work. Sometimes it is  informal — circumstances force us to organise things.  Remember when you could no longer do everything yourself? There are no legal, […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, data is not information, measurement, plan do check act

What Gets Measured Gets Done

13 March, 2015 by James Lawther 8 Comments

what gets measured gets done

You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: customer focus, efficiency versus effectiveness, incentives, key performance indicators, measurement, objective setting, performance management

Can You See The Future?

1 March, 2015 by James Lawther 5 Comments

Lead Measures

How useful is your data? Data comes in all shapes and sizes, you could classify it in a hundred and one different ways: categorical, ordinal, Boolean, composite … Here a couple of the less technically challenging – read eye-rollingly dull – categories: Opinion or Observation Opinions are what people think, so opinions are important. Some argue […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, inputs and outputs, key performance indicators, lead and lag measures, measurement

What is Your Management Blindside?

13 January, 2015 by James Lawther 4 Comments

Exam Hall

An education is a wonderful thing Every year in the UK 16-year-olds study for their General Certificates of Education (G.C.S.E’s.).  And every year the the Government publishes the results.  This is how they have changed: I did my GCSE’s (or something similar) in 1984.  I am an old (and as you can extrapolate from the chart) […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, key performance indicators, measurement

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