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What Did you Learn?

25 July, 2014 by James Lawther 7 Comments

I in teamwork

My daughter (11) has developed another irritating habit. Whenever you say something to her she replies “I know” Your sister needs help. — “I know” We are late for school — “I know” E = MC squared — “I know” The cat is on fire — “I know” Of course I explode. How can you possibly learn anything new if […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, human nature, learning

Watch Your Back

17 July, 2014 by James Lawther 3 Comments

An apocryphal tale ~ a story of doubtful authenticity ~ There was a football tournament, a very important one, something a bit like the World Cup… The first match England played Italy.  The Italians won comfortably.  The English were left humiliated and strong action was demanded.  So the coach was fired, he was accountable, someone else was given […]

Filed Under: Blog, Employee Engagement Tagged With: blame, learning, management style, performance management

Innovation and Old Fools

18 June, 2014 by James Lawther 6 Comments

GE Board

Story 1. My eldest daughter (11) has just joined Instagram.  She spends her evenings with her nose firmly pressed against the screen of an iPad flicking from one picture to the next. I decided to find out what Instagram is (after all, she is my eldest daughter, a little parental care would be a good thing). […]

Filed Under: Blog, Process Improvement Tagged With: conformity, diversity, innovation, learning

Stranger Danger

16 March, 2014 by James Lawther 6 Comments

Stranger Danger

I play it safe On Thursday I spent all day in my boss’s team meeting.  I am a lucky man, I work with people I like… We see the world the same way We laugh at the same jokes We bitch about the same people (admit it, you do too) We moan about the same problems […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, human nature, innovation, learning

The Wrong Answer

7 March, 2014 by James Lawther 9 Comments

Wrong Answer

Are your staff stupid? Have you ever asked them to do something so obvious that it simply wasn’t possible to misunderstand?  A nice, easy job.  Something they couldn’t fluff — if they only thought about it for two minutes — yet they still messed it up. Do they ever come back with completely the wrong […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, innovation, learning

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