There are two types of conversations about work: The first is a Friday evening conversation. It is best held at about 5pm in the pub just around the corner from the office in hushed tones. The first conversation discusses who: Who screwed up Who is on the way up Who is on the way out And […]
Rule 17: Look at the Evidence
The workplace screams at you It is alive with data and facts and evidence. Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why. So if you want to improve performance just look and listen to the work. But […]
Red is Good Green is Bad
The RAG status We love RAG statuses, Red, Amber, Green: My project is on track :) We are meeting all our SLA’s :) We have some minor resourcing issues :/ Our cost performance is upper quartile :) We manage our businesses with green happy faces. It gives executives a sense of control. And if performance […]
100% Utilisation Isn’t a Good Idea
Improving Efficiency Your job as a manager is to deliver the best service at the lowest cost. Cost and service are all that ever worries the guys upstairs. Conventional wisdom is that the easiest way to do that is to keep your staff fully occupied. Ensure they are always working as fast as possible without […]
What Gets Measured Gets Done
You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]
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