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Top 10 Process Mapping Sins

12 June, 2010 by James Lawther 1 Comment

Not being clear on the scope: how will you know when to stop? Not gaining buy in: whose back yard are you digging in? Not explaining what you are doing: at best staff will be suspicious, at worst they will turn nasty. (Positioning your work as a cost saving initiative is not going to help […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: back to the floor, gemba, jargon, process mapping

Jargon du Jour

12 April, 2010 by James Lawther 2 Comments

I love management jargon.  I found this today and believe me, you need one: “an oobeya room” An oobeya room is a large room specifically set up to run a project from.  As you enter the room it contains: 1.  The objective 2.  A representation of the expected output (a graphic or model so everybody […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, jargon, oobeya room

Strategic Domain of the Black Belt

20 March, 2010 by James Lawther Leave a Comment

What?

I was approached the other day by a recruiter for a job.  He wanted a “Lean Sigma Master Black Belt” to “lead a Strategic Transformation” in the “Service Domain”. Very interesting I thought, I had a couple of questions: What is a “Lean Sigma Master Black Belt”? What is a “Strategic Transformation”? What is a […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, communication, jargon, lean six sigma, six sigma

Talking Rubbish

17 February, 2010 by James Lawther Leave a Comment

The local Government Association has released a list of 200 words and phrases which councils should avoid as they are unclear. Included on the list are the following terms and their recommended replacements: Actioned – Do Core message – Main Point Functionality – Use Outcome focused output – Result Potentialities – Chances Transformational – Change […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, communication, jargon, local government

Christmas Wishes?

24 December, 2009 by James Lawther Leave a Comment

I was sent this, by my friend Scott.  It is funny, in a very sad sort of way.  It demonstrates quite nicely how we can absolutely miss the point of what we are doing and get completely side tracked. I wanted to send some sort of Festive greeting to my friends  and family, but it […]

Filed Under: Blog, Employee Engagement Tagged With: Christmas, communication, complexity, jargon, purpose, silo management

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