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The Ultimate Management Skill

6 December, 2017 by James Lawther Leave a Comment

listening skills

Communication is easy There are only three things to worry about: The sender — the person transmitting the message The environment — the medium the message passes through The listener — the person who receives the message Assuming a dialogue is called for (dialogues being a good thing), the sender and listener can swap places. […]

Filed Under: Blog, Operations Analysis Tagged With: communication, data presentation, jargon, management style, mixed messages

The Strategic Comms Centre of Excellence

9 October, 2017 by James Lawther Leave a Comment

Management Speak

Management Speak I reached out to my boss first thing this morning.  I had to square the circle about one of our strategic imperatives.  Fortunately he cascaded the relevant information.  He had the helicopter view, I was too busy searching for low hanging fruit. If there is one thing that is guaranteed to set me […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, Dilbert, jargon

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

Making Process Improvement Really Easy, Easy Enough for Dummies

21 April, 2011 by James Lawther 2 Comments

This morning I read an article about Operational Excellence. It started to tell me that I have to define my value streams from the point of the customer, then went on to discuss 6 sigma in a transactional environment, and then, just as my eyes started to roll to the back of my head, told […]

Filed Under: Blog, Process Improvement Tagged With: clarity, jargon, operational excellence, service improvement

Gobbledygook

10 September, 2010 by James Lawther Leave a Comment

I received an e-mail that said this: “I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, complexity, jargon, video

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