The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Change Management, Goldilocks and the Three Bears

28 September, 2013 by James Lawther 7 Comments

the change management bear

You have heard the story of Goldilocks and the 3 Bears. Goldilocks climbed upstairs and saw that there were 3 pretty beds in front of her It had been an exhausting day so Goldilocks decided to have a lie down. She climbed into the first bed, but tossed and turned, it was far to hard. […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, political will, reinforcing behaviour

How to Sink a Ship

24 August, 2013 by James Lawther 8 Comments

The Titanic

Come at once. We have struck a berg. It’s a CQD, old man You have heard this story On the 15th April 1912 the Titanic sank on her maiden voyage from Southampton to New York. Whilst steaming at high-speed through an area of pack ice she hit an iceberg and broke in two.  Over fifteen […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, cost of poor quality, cost saving, human nature, targets

The Simple Reason People Won’t do as You Ask

27 July, 2013 by James Lawther 7 Comments

Girl in Burqa

Some people just won’t follow commands. They won’t follow directives; they hate being told to what to do. This is a problem, particularly if you want them to behave differently, if you want that all elusive “cultural change”. Some cultural changes are harder than others Imagine the challenges facing Mustafa Kemal Ataturk, the man who […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, motivation, reinforcing behaviour

The Most Powerful Management Tool in the World (Probably)

9 July, 2013 by James Lawther 7 Comments

If you want your staff to do something, don’t just command them to do it, put in place a structure, something that helps them to do what you want.  Make life easy for them: If you want short meetings, buy stand up meeting tables If you want conversation, lay on a great canteen If you […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, human nature, reinforcing behaviour

You are so Predictable

22 June, 2013 by James Lawther 7 Comments

My Father studied History at University.  I studied Genetics.  This, in my brash young mind, made me a superior person.  After all a science is useful, you can apply a science and make money out of it.  History however, well what exactly can you do with that? I challenged my Dad once with this very […]

Filed Under: Blog, Process Improvement Tagged With: conformity, human nature, video

  • « Previous Page
  • 1
  • …
  • 13
  • 14
  • 15
  • 16
  • 17
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Do Slogans Work for You?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in