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Focus

12 April, 2010 by James Lawther Leave a Comment

If you want to be good at something you need to focus, that is obvious.  But how much of a difference does it make?  Take the Aravind eye hospital in India. It was founded in 1976 by Dr Govindappa Venkataswamy.  He had one aim, “to eradicate needless blindness”. In 2009 it treated 2.75 million patients […]

Filed Under: Blog, Process Improvement Tagged With: Aravind Eye Hospital, clarity, good service, purpose

Max your Meal

25 March, 2010 by James Lawther Leave a Comment

Many if not most business processes have two parts to them. First make a decision: – Should I hire this person? – Is this an acceptable payment? – Can I give this employee access to the system? Second carry out the actions: – Send an offer letter. – Reject the payment. – Provide a password. […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer requirements, error proofing, fast food, good service

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