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Tony Hayward

12 July, 2010 by James Lawther Leave a Comment

Has been sacked.  (With a year’s salary and a pension of £600,000 p.a. BP are welcome to sack me as well). Does sacking Tony help clear up the mess in the Gulf? I imagine he knows more about it than most people and I guess he is a capable person, you don’t get to run […]

Filed Under: Blog, Employee Engagement Tagged With: fessing up, political intervention, supply and demand, video

Shushhh – Are You Scared of Your Boss

12 June, 2010 by James Lawther 1 Comment

A friend of mine works for a large bank.  They are busy implementing a system replacement.  It is big, £6 million a month big. He was at a “Go / No Go” meeting last month.  They had a score card and scored their performance:1.  Accounts didn’t balance2.  Fraud risks were present3.  Management Information wasn’t available4.  […]

Filed Under: Blog, Employee Engagement Tagged With: decisions, fessing up

Who Is The Problem?

4 February, 2010 by James Lawther Leave a Comment

Most business processes are broken.  Think of the last time you bought something, could the supplier have handled it better?  If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]

Filed Under: Blog, Employee Engagement Tagged With: fessing up, political will

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