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Quality Checking

12 April, 2010 by James Lawther Leave a Comment

Happens to late. Is very expensive. And we aren’t good at it. The brain sees what it wants to see, not what is there. If you don’t believe me watch the video. Photo by Randy Jacob on Unsplash

Filed Under: Blog, Process Improvement Tagged With: error proofing, process control, quality control, video, waste

Too Spicy

2 April, 2010 by James Lawther Leave a Comment

An Australian cook book, “The Pasta Bible” has a rather unique ingredient.  One recipe calls for “salt and freshly ground black people“. A small proof reading error cost £12,000 in pulped stock. If you regularly send customers letters you will know proof reading is hard, if not impossible. There are three ways to deal with […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, error proofing, rework

Max your Meal

25 March, 2010 by James Lawther Leave a Comment

Many if not most business processes have two parts to them. First make a decision: – Should I hire this person? – Is this an acceptable payment? – Can I give this employee access to the system? Second carry out the actions: – Send an offer letter. – Reject the payment. – Provide a password. […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer requirements, error proofing, fast food, good service

Need Another Drink

24 March, 2010 by James Lawther Leave a Comment

E&J Gallo, the Californian winery has been caught in a scam, a 7 million euro scam. A group of wine producers from the Languedoc region have passed off 18 million bottles of plonk as Pinot Noir.  This has been bottled and sold  under Gallo’s “Red Bicyclette Pinot Noir Single Grape Wine” brand. The fraud came […]

Filed Under: Blog, Process Improvement Tagged With: accountability, error proofing, over-processing, process control, video

Attention Drunks

18 March, 2010 by James Lawther 1 Comment

Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning.  Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement.  I like this one for a number of […]

Filed Under: Blog, Process Improvement Tagged With: clarity, error proofing, process control, road sign, visual management, waste

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