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Employee Recognition Awards: Bragging Rights and Bling

20 August, 2011 by James Lawther 4 Comments

Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Asda, bling, Domino's Pizza, employee recognition, McDonald's, motivation, reinforcing behaviour

Perfect Timing

12 July, 2010 by James Lawther Leave a Comment

I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2

Filed Under: Blog, Process Improvement Tagged With: Domino's Pizza, poor service, revenue generation

Sticky

12 June, 2010 by James Lawther Leave a Comment

sticky

Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon:  Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, best practice, customer focus, Domino's Pizza, good service, John Lewis, marketing, McDonald's, revenue generation

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