The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

How to be a Better Manager

4 July, 2014 by James Lawther 4 Comments

Bad Management

I’ve been on a management course I was told that there are only 4 things you need to worry about if you want to be a good manager: Provide a clear direction.  Ensure everybody knows where they are supposed to be going. Give people space.  Stand back and let them go in the direction you […]

Filed Under: Blog, Employee Engagement Tagged With: do as I say, employee recognition, leadership, management style, purpose

Do You Have to Control Everything?

31 March, 2014 by James Lawther 7 Comments

Command and Control

If there is one thing that upsets me… Really upsets me it is being controlled.  Being told where I have to be, when I have to be there, what I need to do, which meeting I need to go to… I hate being controlled. Of course it cuts both ways.  If I am hell-bent on […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, command and control, do as I say, empowerment, human nature, management style, trust

How to be a Amazing Manager

20 March, 2014 by James Lawther 7 Comments

remarkable manager

I am going to teach you how to be an amazing manager.  These are the secrets that will make you the world’s best boss and put you on the career path to greatness — would I lie? The amazing manager’s 5 point plan: What you need to do is… Get out of your office Talk […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, do as I say, management by wandering around, management style, motivation

Who Taught You How to Manage?

9 February, 2014 by James Lawther 10 Comments

Teaching Management

I’ve been to business school After 2 years of studying and a plethora of exams I was awarded an M.B.A.  I learnt about: Operations Marketing Finance Employment Law Book after book after book.  Some of it was fascinating, some of it was tedious but I got the letters after my name and it got me […]

Filed Under: Blog, Employee Engagement Tagged With: do as I say, empowerment, management style

W.A.I.T.

26 January, 2014 by James Lawther 4 Comments

listening skills

In his book To Sell is Human Dan Pink puts forward a simple idea.  Whatever your walk of life you sell things: My wife sells doing the dishes to me I am selling ideas to you You sell projects to sponsors Every day we try to coax, cajole and convince people to do something for us. […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: communication, Daniel Pink, do as I say, human nature, management style

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in