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Organisational Mechanics

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Does Your Organisation Have Bad Habits?

26 April, 2018 by James Lawther Leave a Comment

We don’t think much We spend most of our time reacting to situations without thinking about them.  It’s the way our brains work. Over time we pick up habits and learn routines. They allow our subconscious to take control and we function on autopilot. Most of the time we don’t think about what we are […]

Filed Under: Blog, Process Improvement Tagged With: default option, management style, reinforcing behaviour

Avoiding Death by PowerPoint

28 October, 2016 by James Lawther 2 Comments

bored

Selling ideas We spend our time selling ideas.  We invest hours persuading people to give time, energy and resources to our projects.  Then we spend more time letting them know how those projects are going.  Ensuring that the all important funding and investment keeps on coming… The weapon of choice It doesn’t matter where you work  — with the odd […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: data presentation, default option, presentations

The French are More Generous than the British

18 September, 2013 by James Lawther 5 Comments

Tick Box

Here is a fascinating chart for you…  fascinating if you have a thing for charts. What the data shows is the consent rate for organ donation in different European countries. It appears that the French are very generous. If they are unfortunate enough to die an untimely death almost 100% of them have given their […]

Filed Under: Blog, Process Improvement Tagged With: default option, error proofing, service design

Are You Susceptible to Suggestion?

20 November, 2012 by James Lawther 2 Comments

Bean Sale

How to get elected How would you like to be the next Prime Minister of the United Kingdom? One perfectly legitimate move you could take is to change your name to Adam Abbott. In the UK ballot papers are presented in alphabetical order, so with a name like that you would be at the top […]

Filed Under: Blog, Operations Analysis Tagged With: customer behaviour, default option, interactive voice response, web site design

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