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The Dark Side of Data

28 September, 2017 by James Lawther 2 Comments

Data-centricity Organisations are tripping over themselves to become data-centric.  They are busy investing in business intelligence and analytical infrastructures.  There is a thriving market for analysts and data scientists, accountants and actuaries, people who can pore over the numbers and provide insight. Data is the new gold, businesses are spending money like drunk sailors. Data […]

Filed Under: Blog, Operations Analysis Tagged With: blame, command and control, data is not information, management style, measurement, video

A Culture of Fear, Intimidation and Retaliation

21 September, 2017 by James Lawther 8 Comments

Nervous Teacher

The scandal In 2011, a state report to the Governor’s office in Georgia claimed that there was “organised and systemic misconduct” in 44 of Atlanta’s 56 schools.  2 years later 35 teachers, head teachers and administrative staff were brought to trial and charged with racketeering and other offences. The smoking gun The accusations revolved around […]

Filed Under: Blog, Employee Engagement Tagged With: command and control, conformity, data is not information, fear and anxiety, Goodhart's law, key performance indicators, performance management, political intervention, poor service, targets

Rule 17: Look at the Evidence

27 August, 2015 by James Lawther 4 Comments

Evidence Based Management

The workplace screams at you It is alive with data and facts and evidence. Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why.  So if you want to improve performance just look and listen to the work. But […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, data is not information, gemba, key performance indicators, measurement

Evidence Based Management

10 August, 2015 by Oliver Cunningham Leave a Comment

This is a guest post Management is not a profession… It isn’t like medicine, engineering or law; it is a state in which we live. Sometimes it is formal — perhaps a promotion at work. Sometimes it is  informal — circumstances force us to organise things.  Remember when you could no longer do everything yourself? There are no legal, […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, data is not information, measurement, plan do check act

Can You See The Future?

1 March, 2015 by James Lawther 5 Comments

Lead Measures

How useful is your data? Data comes in all shapes and sizes, you could classify it in a hundred and one different ways: categorical, ordinal, Boolean, composite … Here a couple of the less technically challenging – read eye-rollingly dull – categories: Opinion or Observation Opinions are what people think, so opinions are important. Some argue […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, inputs and outputs, key performance indicators, lead and lag measures, measurement

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