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Customer Service Surveys, What a Waste of Time

9 September, 2011 by James Lawther 6 Comments

The company I work for runs a management health screening scheme.  Once a year they pay for me to go to see a doctor who looks at me with disdain.  I was screened last week.  After an hour or so of checks and analysis (and not inconsiderable expense) the doctor told me: I drink too […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, customer surveys, root cause analysis

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