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Is £500 a Lot of Money?

13 August, 2010 by James Lawther Leave a Comment

The BBC has reported that the  Department for Communities and Local Government is publishing all spending over £500.  It states that last year the department spent £310k on catering. That sounds like a big number until you look at the graph that is also published. Personally I would be a little more worried about the […]

Filed Under: Blog, Operations Analysis Tagged With: bureaucracy, cost saving, local government, political intervention

Star Chamber

12 June, 2010 by James Lawther 1 Comment

Star Chamber

George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending.  It will be a committee of senior civil servants and politicians.  Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, compliance, cost saving, decisions, empowerment, government

God Save the President

12 May, 2010 by James Lawther Leave a Comment

President Obama launched the SAVE award last year.  The (nothing new) principle is that US government employees suggest ideas to save money.  The first winner of the award was Nancy Fichtner whose idea for reusing medical supplies is expected to save $2 million p.a. So far President Obama has received nearly 40,000 ideas. This is […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, continuous improvement, cost saving, government, reinforcing behaviour, suggestion schemes, video

Ecological Disaster

12 May, 2010 by James Lawther Leave a Comment

The Oil Slick in the Gulf of Mexico is now roughly the size of Puerto Rico.  Oil is rushing to the surface at the rate of 800,000 litres per day. The cause of the spill is known and understood and attempts are being made to stem the flow of oil. What is not so well […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, process control, root cause analysis

To Offshore or not Offshore?

12 April, 2010 by James Lawther 2 Comments

Call-Centre.com has carried out a survey of consumer perceptions of UK versus Offshore call centres.  The chart shows the results.  Clearly the UK consumer prefers UK call centres (hardly a surprise), but they are so much more expensive.  So should you go offshore, it is an emotive question, who should decide? There are two issues: […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, marketing, outsourcing, silo management

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