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A Stitch in Time…

24 June, 2011 by James Lawther 1 Comment

The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]

Filed Under: Blog, Process Improvement Tagged With: capacity, cost saving, customer focus, medicine, root cause analysis

Sexier than George Clooney and Barry White

17 April, 2011 by James Lawther Leave a Comment

A new phone I am in the market for a new phone for my home. I found a lovely one.  The Bang and Olufsen Beocom 2 When I use it I will look more sophisticated than George Clooney and sound mellower than Barry White.  Women will fall at my feet.  It is a must have […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, quality control, revenue generation, video, waste

The Stretch

9 November, 2010 by James Lawther Leave a Comment

How should you manage a stretch?  We all have them.  A whopping great big number forced in on top of our budgets. A couple of options: 1.  Divide and conquer:  split the two or twenty million up between departments and set them up against each other, Mano a Mano.  See who succeeds and who fails. […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, silo management, teamwork, video

Customer Care: How to make your customer feel like a criminal.

31 August, 2010 by James Lawther 3 Comments

I was cycling through deepest Norfolk with my daughter.  It was raining, hard.  My daughter had started bitching.  A tea shop loomed into sight, it was dry and warm and served tea, my prayers had been answered. 25 minutes later, happy and content I went to pay the bill, only to be told that they […]

Filed Under: Blog, Operations Analysis Tagged With: cost of poor quality, cost saving, silo management

Happy in His Work

16 August, 2010 by James Lawther 1 Comment

The San Francisco World Spirits Competition has awarded Chase Vodka the accolade of “Best Vodka in the World” beating 249 other brands. Chase Vodka is made in Hereford by the same man who bought us Tyrrells Crisps, the entrepreneur William Chase.  He claims the key to success is the potatoes.  “If you start cheap, you’re […]

Filed Under: Blog, Employee Engagement Tagged With: cheap and nasty, cost saving, motivation, William Chase

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