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Arnie Says “Do It”

18 May, 2011 by James Lawther 1 Comment

I don’t like Arnold Schwarzenegger much, he is at best smug, and at worst, well it’s probably best if I don’t go there.  There is a lot that can be learnt from him though. At the age of 15 he started weight training When he was 23 he won the Mr Olympia body building title […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, continuous improvement, motivation, purpose, video, W. Edwards Deming

All You Will Ever Need to Know About Analysis

7 May, 2011 by James Lawther 3 Comments

Improving performance isn’t very difficult, it is just about fixing things that don’t work too well.  The problem is trying to work out which bit to fix, what is important, where will you get the most bang for your buck.   It is easy to fall into a world of analysis paralysis, pain and despair. You […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, data presentation, fast food, measurement, monitoring, process control, service improvement

What can 19th Century Cholera Teach us about 6 Sigma?

26 April, 2011 by James Lawther 2 Comments

Service Improvement with Six Sigma

In 1854 there was an outbreak of Cholera in Central London.  Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, innovation, measurement, purpose, service improvement, six sigma, visual management

The Good Idea

6 April, 2011 by James Lawther 1 Comment

Imagine somebody who works for you has a good idea, what happens? Do you add it to the pile of other good ideas for a development team to implement, someday? Do you ask for further analysis and a cost benefit justification? Do you ask them to get the 10 necessary signatures so that it can […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, continuous improvement, decisions, innovation

Salty Coffee

31 March, 2011 by James Lawther Leave a Comment

I worked for a coffee shop. It was great, we only had one problem; occasionally there was a bit of a mix up at the serving hatch. The salt and sugar were in similar containers. Sometimes we put a pinch or two of salt in our customer’s coffee, not very often, and then just a […]

Filed Under: Blog, Process Improvement Tagged With: capability, continuous improvement, customer focus, poor service, service improvement

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