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Service, the Devil is in the Detail

3 September, 2010 by James Lawther Leave a Comment

The Pareto principle or 80:20 law tells us to focus on the big things, the key levers that make the most difference.  Don’t sweat the small stuff. But according to Seth Godin, being really slick then it is all about the small stuff, the way the food is presented on the plate or the way […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, customer focus, pareto principle

Short Sharp Meetings

26 August, 2010 by James Lawther 1 Comment

A German designer has come up with a pay and sit park bench.  When your time runs out it forces spikes out of the seat and… you stand up. I can think of more than one organisation where these would boost productivity.

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, innovation, stand up meetings

A Week’s Worth of Quotes

19 August, 2010 by James Lawther Leave a Comment

Andy Rooney: “Making duplicate copies and computer printouts of things no one wanted even one of in the first place is giving America a new sense of purpose.” Doug Larson: “Accomplishing the impossible means only that the boss will add it to your regular duties.” Edward Abbey:  “One man alone can be pretty dumb sometimes, […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, learning, purpose, teamwork

Insulting

12 May, 2010 by James Lawther Leave a Comment

The world is divided into two types of people. You are either a “Know It All”, been there, seen it, done it.  Understand everything and never change anything.  I am sure you know one. Alternatively you are an “Ask Hole”, the sort of person who keeps everybody in lessons late because they keep asking stupid […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, continuous improvement, decisions

Evolutionary Pressure

12 May, 2010 by James Lawther Leave a Comment

Outsourcing costs jobs right?  It is bad for the economy; exporting jobs to low wage countries. Well maybe not.  In an interesting economics paper John van Reenen of the LSE puts a different slant on it.  His view is that the increased imports from China and India have led to job losses in areas of […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, capability, continuous improvement, outsourcing, supply and demand

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