The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Rear End of a Horse

23 March, 2010 by James Lawther Leave a Comment

There is an urban myth that the design of the rockets that propel the shuttle into space is constrained by the size of a horses bum. The logic goes something like this: 1.  The rocket diameter was constrained by the width of the railway tunnels that the train that delivered the rocket passed through. 2.  […]

Filed Under: Blog, Process Improvement Tagged With: constraints, continuous improvement, innovation, reinforcing behaviour

  • « Previous Page
  • 1
  • 2
  • 3
  • 4

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • What is Sample Bias?

  • Problem Solving: 4 Simple Steps to Success

  • Target Setting, Cause and Effect

  • Rule 11: Streamline the Work

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in