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Rule 16: Communicate

23 August, 2015 by James Lawther 2 Comments

Communication

Operations work two ways: 1. Products and services flow one way: Insurance claims are paid Pizzas are delivered Passengers are transported Diagnoses are issued 2. Money and Information flow the other: Orders are placed Invoices are settled Requirements are specified Complaints are made Like yin and yang The flows are interconnected and interdependent, you need them both if the […]

Filed Under: Blog, Process Improvement Tagged With: communication, gemba, supply chain, visual management

How to Listen

1 June, 2015 by James Lawther 13 Comments

I was once a bright young thing Don’t laugh, we are talking 20 make that 25 years ago I was a management trainee for a FTSE 100 company I had a First Class Degree And I was MBA educated The world was my oyster I thought I could conquer everything, I was going to be the next […]

Filed Under: Blog, Employee Engagement Tagged With: communication, ignorance, leadership, listening

Glory Lasts Forever

9 May, 2015 by James Lawther 7 Comments

I have a problem with motivational speeches I watched “The Replacements” last night.  I can’t urge you strongly enough to avoid it.  The plot went something like this (and I am not spoiling it, the director did that). Shane Falco (Keanu Reeves) flunks it as an Ohio State University quarterback. A national team “The Washington Sentinels” go […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, rhetoric, systems thinking, video

Ever Been Motivated by a Poster?

26 October, 2014 by James Lawther 5 Comments

Quality Poster

Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod.  The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, slogans, W. Edwards Deming

If You Must Write on Your Slides…

20 August, 2014 by James Lawther 5 Comments

Legibility

Legibility You may have done the most comprehensive piece of analysis known to mankind.  You might have discovered the secret to untold wealth, health and happiness.  However… All the analysis in the world is worthless if nobody understands it and acts.  So it doesn’t matter which font, image, graphic, table or chart you are using in your […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: communication, data presentation, presentations

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