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Information Overload

21 November, 2017 by James Lawther Leave a Comment

Too much information

The world has changed When I was 15 it was hard to share information: There were three TV channels to watch, and my parents wouldn’t let me look at one of them. When I did my homework I had to go to the library to find the single book on [insert subject of choice]. I […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, communication, data is not information, data presentation, video

Was My M.B.A. A Waste of Time?

30 October, 2017 by James Lawther 3 Comments

Thought Experiment

Collaboration For my sins I have an M.B.A.  I am a child of the ’70’s.  By the time I hit the ’90’s an M.B.A. was the qualification to have if you were intent on pursuing a corporate career. The course taught me all about the parts of big business.  I learnt about: Finance and accounting […]

Filed Under: Blog, Process Improvement Tagged With: best practice, collaboration, communication, culture, systems thinking

The Strategic Comms Centre of Excellence

9 October, 2017 by James Lawther Leave a Comment

Management Speak

Management Speak I reached out to my boss first thing this morning.  I had to square the circle about one of our strategic imperatives.  Fortunately he cascaded the relevant information.  He had the helicopter view, I was too busy searching for low hanging fruit. If there is one thing that is guaranteed to set me […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, Dilbert, jargon

Thou Shalt Not Delay, Distort or Withhold Information

15 August, 2017 by James Lawther 2 Comments

Delay and Distort

Systems need information They use that information to control the way they act. In a system of cells (like your body) that information flows along nerves and via hormones. In a system of animals (like a colony of ants) that information flows via pheromones and signals. In a system of people (like your business) it […]

Filed Under: Blog, Operations Analysis Tagged With: bureaucracy, communication, fessing up, human nature, key performance indicators, management style, service design, systems thinking

Why Were You Late for Work?

18 June, 2017 by James Lawther Leave a Comment

Logic Tree

Logic Trees There is a simple way of diagnosing a problem, and then finding a solution.  It is called “the five whys?” No doubt you have heard of it, it is a way of refining a problem until you get to its cause. When faced with a problem ask why it happened. Then ask again. […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: communication, logic tree, problem solving

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