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Attention Drunks

18 March, 2010 by James Lawther 1 Comment

Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning.  Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement.  I like this one for a number of […]

Filed Under: Blog, Process Improvement Tagged With: clarity, error proofing, process control, road sign, visual management, waste

Crystal Clear Cole

11 March, 2010 by James Lawther Leave a Comment

Cheryl Cole is a master of communication.  She is alleged to have ended her marriage to football player Ashley Cole by text. The text message read “Move out.  It’s over.” I recently found an article about e-mail etiquette. Its top 4 tips were: 1.  Be concise and to the point. 2.  Answer all questions and […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, e-mail, reinforcing behaviour, video

Save Yourself Rich

8 March, 2010 by James Lawther Leave a Comment

All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1.  There are numerous opinions about […]

Filed Under: Blog, Process Improvement Tagged With: capacity planning, clarity, complexity, cost saving, purpose, rework, supply and demand

Too Much Information

5 March, 2010 by James Lawther Leave a Comment

In the US in the late 1980’s a psychologist called Paul Andreassen conducted an experiment on some business school students. He gave them all a portfolio of stocks and shares to trade and then divided them into two groups. One group were allowed access to a stream of financial information, they could talk to market […]

Filed Under: Blog, Process Improvement Tagged With: clarity, complexity, data is not information, key performance indicators, process control

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