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Tedious but Important

11 April, 2014 by James Lawther 5 Comments

Dog Food

Some jobs are just plain boring In the dim and distant past I was a Development Manager for a frozen food company.  My role was to launch new products, beef-burgers, potato waffles, ready meals, you get the idea. Part of the job was very exciting, but part of it was as dull as dishwater. The […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, defects, efficiency versus effectiveness, innovation, test and learn

Do Dragons Nurture Ideas or Slaughter Them?

28 November, 2013 by James Lawther 8 Comments

The dragon

Imagine you are an entrepreneur You have a great idea that needs funding, what do you do? Find a venture capitalist or business angel and ask them to invest.  The chances are the first one will say no, but if it is a good idea and you ask ten dragons then maybe one will say […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, capital investment, innovation, management style, work out

The Beauty of Low Tech

10 August, 2013 by Bernie Smith

low tech solution

This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, constraints, error proofing, information technology, service design, simplicity

Clever Capital Investment or Shiny New Toy?

2 August, 2011 by James Lawther Leave a Comment

Capital Investment Decision

If you have ever called a call centre, no doubt you have used an IVR (interactive voice response, press 1 to change your address…press 2 to…  you get the idea). The public is generally a little damming about them, to quote Wikipedia: “IVR is sometimes criticised as being unhelpful and difficult to use due to […]

Filed Under: Blog, Operations Analysis Tagged With: capability, capital investment, customer focus, information technology, interactive voice response

The Monument

3 November, 2010 by James Lawther Leave a Comment

In the manufacturing world they use the term “monument” to refer to any piece of equipment that is too big for its purpose. They are expensive pieces of capital equipment that drive massive economies of scale at a local level but fundamentally mess up the total system. Because of their inflexibility they must be “fed” […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, graphical user interface, information technology, interactive voice response, service design, service improvement

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