The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

It Will Never Catch On

12 July, 2010 by James Lawther Leave a Comment

The video below shows the electric sports car the Tesla It has a top speed of 125mph and does 0 to 60 in 3.9 secondsEach charge will propel it up to 200 miles and costs £3.50Unfortunately each car costs £92,000 but no doubt that will fall once they have made more than 10 of them. […]

Filed Under: Blog, Process Improvement Tagged With: capability, infrastructure, innovation, revenue generation, video

Blazing Saddles

12 July, 2010 by James Lawther Leave a Comment

I found an interesting news clip from the BBC that shows a fire fighters motorcycle. The motorcycle is fitted with a hose and a couple of foam tanks.  The premise is that instead of sending a £200,000 fire engine full of fire fighters to a wheelie bin blaze, the fire brigade can now dispatch one […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, capability, innovation

The Parking Ticket

12 June, 2010 by James Lawther Leave a Comment

I was running late. I nipped into the city centre in my wife’s company car. I found a parking space put money in the meter and ran. 20 minutes later I caught the yellow peril giving me a parking ticket. I was on a yellow line (just). I tried to sweet talk him, but I […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, capability, local government, poor service

The Three Levers to Improve Performance

12 June, 2010 by James Lawther Leave a Comment

There are three ways you can improve your performance: 1.  You can improve the what, what product do you deliver?  Could you make it better? 2.  You can improve the who, who delivers it for you?  Are they engaged and motivated? 3.  You can improve the how, how do you do it?  Improve the process. […]

Filed Under: Blog, Employee Engagement, Operations Analysis, Process Improvement Tagged With: capability, clarity

Best Practice

12 May, 2010 by James Lawther Leave a Comment

As a rule I don’t like the idea of best practice.  It implies that perfection exists, if you are applying best practice then by definition you can’t get better.  I struggle with that idea. I think I have been proven wrong though.  Have a look at the video below.  Maybe best practice really does exist: […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, benchmarking, best practice, capability, clarity, video

  • « Previous Page
  • 1
  • …
  • 3
  • 4
  • 5
  • 6
  • 7
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • The Two Faces of Accountability

  • Should You Guarantee Your Service?

  • Customer Service the Virgin Atlantic Way

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in