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Fixes That Fail

2 January, 2020 by James Lawther 2 Comments

Cost cutting Definition : An effective short term financial fix that has long-term consequences. These ultimately require more of the same short term fix. Examples: Profit numbers were low so managers deferred essential maintenance.  They saved money in the short term, but the machines failed.  This led to poor customer service, reduced sales and — in […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, systems thinking

What Do You Wish You Were You Good At?

2 April, 2019 by James Lawther 1 Comment

Innovation In management

Management Innovation When people think about innovative businesses what excites them? I’ve heard plenty of people getting frothy about their new phone and all the fancy apps it comes with but I have yet to hear anybody getting agitated about washing machines and microwave ovens. Domestic appliances or “white goods” do not set the imagination […]

Filed Under: Blog, Process Improvement Tagged With: business process management, capability, continuous improvement, focus, innovation, make it so good they will want to come back and bring their friends, purpose, strategy

The I-Bomb

15 December, 2013 by James Lawther 10 Comments

Bang… There’s been an explosion.  Not a Car Bomb or a Molotov Cocktail, nothing that crude, it was much more sophisticated, it was an Infrastructure Bomb, it… Shredded your systems Destroyed your data Pulverised your processes Macerated your MI Splattered your specifications Brutalised your business rules The whole lot is gone… wiped… deleted.  The waste […]

Filed Under: Blog, Process Improvement Tagged With: capability, constraints, information technology, infrastructure, innovation, legacy systems

Team, Purpose, Method

25 October, 2013 by James Lawther 4 Comments

bobsleigh

There is a line of thought that there are three key factors at work in your organisation: Your team, the people and the relationships you have with them Your purpose, the reason your organisation exists Your method, the processes, systems and know how you use to get things done These 3 things inter link Without a […]

Filed Under: Blog, Process Improvement Tagged With: capability, purpose, teamwork

Are You Cruel to Your Children?

15 May, 2013 by James Lawther 6 Comments

I tore into my 10 year-old-daughter yesterday. It wasn’t a half-baked telling off. It was a full on balling out. I was so angry, I must have screamed at her for 10 minutes. The poor little mite was in floods of tears by the time I finished.  She sobbed for half an hour. Why was I […]

Filed Under: Blog, Process Improvement Tagged With: capability, confidence, management style, targets, training, video, W. Edwards Deming

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