All organisations are full of work, stuff that needs to get done. That work is divided into two nice neat categories: 1. Customer work Work done for customers (for the sake of argument people who pay). That type of work includes: Capturing order details X-raying broken arms Cleaning hotel rooms Sometimes we call it front line work. […]
Can You Really Cut The Red Tape?
The motorway from Nottingham to London is the most tedious and dreary road in the world. There is nothing to look at except 1960’s concrete bridges and road signs. Perfect for a grey October day. Its only saving grace is that it is flat, straight and fast. So you don’t really have to spend much […]
Saying Yes When the Computer Says No
It’s a poor joke… The computer says “No”. It wouldn’t be funny if it wasn’t true. But the computer does say “No” with alarming regularity. Well not the computer, but the bloke who programmed the computer. The same bloke who created all the policies, rules and red tape. The demoralising computer The computer is demoralising, […]
Process Controls or Commandments?
The other day I phoned my IT “help” desk. They were polite, calm and pleasant but totally useless. They wouldn’t do the one thing I asked them to do. My request wasn’t unreasonable. In fact the man on the other end of the line agreed with me, it was the obvious way forward. But.. The […]
Decide, Please Decide, Decide Now
What do you do when faced with a decision? Do you do everything you can to get it right? Do you analyse the options, get opinions from trusted advisers, work through all the angles to make the correct choice. Do you take the time and effort to make sure? Do you do the right thing? […]
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