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The Great Christmas Scam

24 December, 2011 by James Lawther Leave a Comment

Los Reyes Magos

It is all a nasty little trick, don’t believe a word of it.  It goes something like this: When I was little, I was told that on the evening of the 24th December Father Christmas leaves his home (near the North Pole) with his trusty flight of reindeer and whizzes around the world, climbing up and […]

Filed Under: Blog, Process Improvement Tagged With: bottleneck, Christmas, constraints, marketing, outsourcing

Fat Fingers and Process Bottlenecks

21 July, 2011 by James Lawther 3 Comments

All processes have a bottleneck, a rate limiting step, something that stops them from going further faster.   It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better. Let’s take the mobile computer as an example.  I am sitting on a train writing […]

Filed Under: Blog, Process Improvement Tagged With: best practice, bottleneck, constraints, continuous improvement, information technology, root cause analysis, tampering

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