Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure Profitability problems And all those competing priorities are in conflict with each other. How do we manage complexity? By creating process and structure: RACI frameworks Target Operating Models Interim targets Delegated authority levels KPIs Heads […]
Preventable Harm
A definition: The unintended physical injury resulting from or contributed to by medical care (including the absence of indicated medical treatment), that requires additional monitoring, treatment or hospitalisation, or that results in death. A simpler definition: A medical accident. A few statistics: The medical industry 2014: The estimated number of premature deaths in US hospitals […]
Corporate Cancer
Fear and anxiety We have all heard of a “culture of fear”, but does fear really exist in our organisations? Fear Fear is a physical response danger, a reaction to an immediate issue that threatens your safety and security. It is fear that overcomes you when you are walking home late at night, all by yourself […]
The Sound of Silence
The worst thing a boss can hear is silence Silence from the shop floor. The sound of people who see things going wrong but then don’t speak up. People who don’t speak up because: They are scared of the repercussions They worry what people will say They don’t want to get labelled as being part of […]
Half Full or Half Empty
Which are you? I was talking to a rugby player yesterday. I don’t like sporting analogies much; just because you can run 100 meters faster than anybody else doesn’t make you a great manager. But he told me a fascinating story about coaching… An odd approach His best coach had a strange post match strategy. When […]
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