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Stupid Rules

12 June, 2010 by James Lawther Leave a Comment

The Prescription My one year old daughter has a bad case of eczema. I took her to the Doctor who wrote out a prescription for a steroid cream. He muttered that the PCT (Primary Care Trust) would not be happy with him. This cream only contains 0.5% active ingredient and is £12 a tubeThe one the […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, best practice, compliance, medicine, process control

Sticky

12 June, 2010 by James Lawther Leave a Comment

sticky

Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon:  Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, best practice, customer focus, Domino's Pizza, good service, John Lewis, marketing, McDonald's, revenue generation

Stop

12 June, 2010 by James Lawther Leave a Comment

Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash

Filed Under: Blog, Process Improvement Tagged With: best practice, clarity, communication, road sign, video

Best Practice

12 May, 2010 by James Lawther Leave a Comment

As a rule I don’t like the idea of best practice.  It implies that perfection exists, if you are applying best practice then by definition you can’t get better.  I struggle with that idea. I think I have been proven wrong though.  Have a look at the video below.  Maybe best practice really does exist: […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, benchmarking, best practice, capability, clarity, video

The Benchmark

24 March, 2010 by James Lawther Leave a Comment

Curry

A friend of mine makes chicken curry for a living, he makes a lot of it, in fact he makes 2 tonnes of it an hour, he could keep most of Birmingham fed. The problem is that when you make that much curry, invariably you drop some.  Last year he threw away well over £1 […]

Filed Under: Blog, Operations Analysis Tagged With: benchmarking, best practice, cost saving, manufacturing, measurement, process control

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