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The Ultimate Business Constraint

20 October, 2015 by James Lawther 5 Comments

Running a business is tough I used to run my own business. It was hard work. I have the utmost respect for anybody who does it. The constraint on my business wasn’t the lack of good ideas or cash — I have plenty of ideas and I could always find somebody to lend me money. […]

Filed Under: Blog, Wild Cards Tagged With: human nature, management style, trust

The Rules of the Workplace

27 September, 2015 by James Lawther 3 Comments

The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: bottleneck, communication, customer focus, effective meetings, error proofing, five s, gemba, lean thinking, learning, process mapping, service improvement, SlideShare, standardisation, systems thinking, visual management

What Type of Boss are You?

18 January, 2015 by James Lawther 6 Comments

Manager or Entrepreneur

In most businesses there are two types of bosses (maybe more): Some are managerial Managers think strategically, they work out exactly where they want to go and then create plans to get them there, as effectively as possible.  They plan, organise and execute. Managers… Have big plans Search out resources Exploit and optimise Work out the […]

Filed Under: Blog, Wild Cards Tagged With: innovation, learning, management style, planning

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

The Problem with Protectionism

21 February, 2014 by James Lawther 8 Comments

roller skate

When I was a teenager… The gadget to be seen with was a Walkman. Modelled by tall blondes on roller-skates cruising along sun-kissed Californian beaches Desired — in my case — by a spotty youth sitting in a bush shelter in rain-swept North Yorkshire The Walkman was so popular it even lead to social scientists coining […]

Filed Under: Blog, Wild Cards Tagged With: Apple, customer focus, innovation, protectionism, service design

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