The problem with most businesses is that they employ people who are too stupid or lazy to do the job properly. Let me give you an example: According to the World Health Organisation “hand hygiene is the single most important factor in reducing and preventing avoidable illnesses”, yet a survey by the National Audit Office […]
Small is Beautiful
This morning I had a conversation with a gentleman who (amongst other things) works with problem children and families. He is a strong proponent of “solutions based coaching“, which is getting people to work out for themselves where they want to be, and then working through the practical steps they could take to get there. […]
Technophobic
In 1997 the IBM computer Deep Blue beat the world chess champion Garry Kasparov. This was a revelation, perhaps one of the greatest moments in information technologies’ history. IT was the future and we would all come to rely on it. Well we do, we can’t seem to get anything done nowadays without having a […]
If a Job’s Worth Doing
It is worth doing well. God alone knows what the neighbours think. Happy Christmas
Don’t Trust Your Customers
A supermarket in Poole refused to sell a woman a bottle of wine because her son was with her. Checkout staff at the Co-op, told the furious mother that she might be buying it for her 12 year old son. Better still, when challenged a spokeswoman for Co-op said: “The Co-op group stands by this […]