The Highways Agency (the people responsible for the state of the UK’s roads) have announced a plan to save money. You can read about it here. Currently if a member of the public complains about a pot hole on a major road the Highways Agency are duty bound to repair it (throw on a couple […]
What Can a Lilo Teach You About Cost Control?
We all want to take cost out of our organisations The way we do it is by jumping up and down on the issue that is causing us most pain at the time. We jump on spending to reduce expenditure. We jump on the finance budget, jump on the IT budget, jump on the postage […]
Fat Fingers and Process Bottlenecks
All processes have a bottleneck, a rate limiting step, something that stops them from going further faster. It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better. Let’s take the mobile computer as an example. I am sitting on a train writing […]
The Dilemma
I run lots of process improvement sessions. After a while you see the same issues raising their ugly head, over and over again. One of the biggest issues is being too flexible. We allow customers to change their mind half way through. We try to please by starting without all the information we need. We […]
RIP Internal Phone Book
I used to work in R and D for Unilever, a very large FMCG manufacturer. Whenever we had a problem, couldn’t make something, didn’t know what to do next, my boss would say to me: “We should know what Unilever knows. Who do you know?” At which point I used groan and pick up the […]
- « Previous Page
- 1
- …
- 35
- 36
- 37
- 38
- 39
- …
- 52
- Next Page »