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Information Technology: Are you Just Hiding the Problem?

28 January, 2012 by James Lawther 3 Comments

In Tray Out Tray

A tale of two officesThe first  is a shambles, clearly the owner has no idea what is going on, he should be taken outside, sacked, hung, shot and generally persecuted for good measure. The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised.  It is […]

Filed Under: Blog, Process Improvement Tagged With: information technology, office productivity, visual management

That’s Not my Name

14 January, 2012 by James Lawther 7 Comments

Your Name's Not Down

My name is James Lawther.  I have been called James by my mother from the day I was born. The name on my birth certificate is Kenneth James Lawther.  This makes me a bit odd, I use my middle name as my first name (so to speak). Most databases are structured: First Name Middle Initial […]

Filed Under: Blog, Process Improvement Tagged With: data integrity, data is not information, information technology, video

Fish Bone Diagrams – Helpful or Not?

7 January, 2012 by James Lawther 12 Comments

Fish Bone Diagram

I was late for work.  I am always late for work (ask my boss, he will confirm this) One of the guys I work with told me I need to work out why I am late all the time and fix it before I get the sack.  He suggested I do some Fish-bone analysis and a […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: six sigma, template

The Great Christmas Scam

24 December, 2011 by James Lawther Leave a Comment

Los Reyes Magos

It is all a nasty little trick, don’t believe a word of it.  It goes something like this: When I was little, I was told that on the evening of the 24th December Father Christmas leaves his home (near the North Pole) with his trusty flight of reindeer and whizzes around the world, climbing up and […]

Filed Under: Blog, Process Improvement Tagged With: bottleneck, Christmas, constraints, marketing, outsourcing

Swiss Cheese: It’s Bad for Your Health

20 December, 2011 by James Lawther 5 Comments

Things go wrong: People sleep in Training isn’t acted on Doors get left open Staff members resent each other Taps get stuck open People put boxes on the wrong pile Shit, as they say, happens. Normally “things gone wrong” are just an irritant, a minor expense, nothing to get too worried about.  Sometimes however, it […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, aviation, error proofing, risk assessment, swiss cheese model, video

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