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Organisational Mechanics

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Evolution or Revolution?

19 February, 2017 by James Lawther Leave a Comment

Uphill Struggle

What’s the best way to improve your business? Where should you put your development time and effort to get the greatest return? There are two lines of thought: #1: Revolution Focus on the big strategic levers and the radical steps.  Making bold moves is the most important thing you can do.  Don’t worry about the […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement

The Solution to Everything

28 November, 2016 by James Lawther 6 Comments

Hammer

Management is full of solutions… There is always another management solution.  Something that we must invest in.  Over the past 20 years or so the solutions I have seen include: Analytics Big Data Big Scale Value Analysis Customer Journey Mapping Customer Relationship Management Customer Satisfaction Measurement Business Process Re-engineering Business Process Outsourcing Near Shoring Off […]

Filed Under: Blog, Process Improvement Tagged With: problem solving, purpose, solutioneering

Penny Wise Pound Foolish

14 November, 2016 by James Lawther 3 Comments

Penny wise, pound foolish

Economies of scale For a while I worked in an organisation that obsessed about costs.  Everybody had a target to cut the costs that they managed.  If everybody reduced their costs then the total cost would go down.  Or so the logic went. The cost of printing There was a man who owned the stationary budget: paper, […]

Filed Under: Blog, Process Improvement Tagged With: bottleneck, capital investment, cost saving, economies of scale, efficiency versus effectiveness, point optimisation

Does All That “Structure” Help?

26 September, 2016 by James Lawther 2 Comments

Escapology

Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure Profitability problems And all those competing priorities are in conflict with each other. How do we manage complexity? By creating process and structure: RACI frameworks Target Operating Models Interim targets Delegated authority levels KPIs Heads […]

Filed Under: Blog, Process Improvement Tagged With: best practice, blame, business process management, collaboration, command and control, complexity, constraints, office productivity, performance management, systems thinking, teamwork

Pride and Ignorance

29 June, 2016 by James Lawther 5 Comments

Scurvy isn’t nice If you are unfortunate enough to contract it you will start to feel tired. Then you will develop spots on your skin and your gums will turn spongy. A week or so later you will start to bleed from your mucous membranes and your skin will turn yellow.  Eventually sufferers develop open […]

Filed Under: Blog, Process Improvement Tagged With: command and control, gemba, group think, human nature, ignorance, innovation, no substitute for experience, nothing new under the sun, political will

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